Online Sales Policy

The trading name for online sales is ASAP BreatheAssist Pty Ltd, which is a wholly owned subsidiary of Rhinomed Limited (“Rhinomed”). Rhinomed accepts the following payment methods: Visa, and Mastercard and PayPal. 

Description of goods offered for sale:
Breathing & respiratory management devices for use in sports, sleep and snoring.

Contact information

Rhinomed Limited
ABN: 12 107 903 159
Address: Level 1, 132 Gwynne St, Cremorne, VIC 3121, Australia
Telephone: +61 3 8416 0900

Delivery

Rhinomed uses the most appropriate carrier, which is reviewed within the business periodically. We reserve our right to change the shipping carrier. Depending on stock availability, destination country and shipping carrier:

  • For Australian orders, delivery time via Sendle will vary depending on delivery address (metropolitan or regional areas) and therefore may take up to 7 – 10 working days.
  • For International orders (air mail), delivery time may take up to 14-21 working days. All International orders are shipped from Australia, with the exception of the USA and Canada.
  • USA and Canada orders are shipped from our New Jersey, USA 3PL. Please allow 7-10 working days for delivery.

If for any reason we cannot fulfill your order, a Rhinomed representative will advise you within 2 business days of when your order will be processed and delivered.

Order deadline

We undertake to dispatch your order the same business day if the order is placed before 12:00 noon (Australian Eastern Time).

Delivery destinations

We currently deliver to the following countries:

  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
  • Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand
  • North America: Canada, USA
  • South America: Brazil, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Puerto Rico

Please note that shipping is charged based on the delivery destination. Deliveries to countries outside of Australia, the USA and New Zealand will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.

Transaction information

Transaction currency: Australian dollars ($AUD) unless otherwise specified. Total costs of the goods and services purchased are displayed on the payment page.

Security capabilities & policy for transmission of payment

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Rhinomed protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit card details

All credit card payments are processed securely through the NAB Transact Payment Gateway and NAB. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Rhinomed does not store any credit card information on our servers.

What about cookies?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Rhinomed website.

Your consent

By using our website, you consent to the collection and use of this information by Rhinomed Limited. If we decide to change our privacy policy, we will post those changes on our Privacy Policy page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment gateway information

Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card and PayPal payments for general users and Purchase Orders for approved wholesale customers. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction.