We are sure you will be pleased with your order. However, if there is an issue with your purchase, Rhinomed respects your statutory rights for a full refund/exchange as per our policy below.
Change of mind
As the product is worn inside the nose, it cannot be returned due to a change of mind.
As everyone’s nose is different, our product sizing chart is meant as a guide only. Rhinomed cannot guarantee that the product you order will fit your nose perfectly and it cannot be replaced or exchanged in such circumstances.
We will refund in full the cost and postage fees of any item found to be faulty or defective, if returned with your receipt within 60 days of purchase. Before returning a faulty item, please contact our team on +61 3 8416 0900 or via [email protected] to ensure the correct process for your item. Please have your Order Number with you when you call to make the process quicker.
Once we have received your item in its original packaging, we will process your refund within 7 working days. We will call you to arrange the refund and you will need to provide details of the original method used to purchase the goods.
Address for returns
To return your item directly to Australia, you may do so using the following address:
Level 1, 132 Gwynne Street,
Cremorne, Victoria, 3121
Note: Rhinomed will not refund any postage fees (except if the goods are faulty or if you have received a wrong product.)